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Have you ever struggled with sending or receiving emails at work? Has a program ever crashed on you rather randomly? Chances are, these scenarios sound quite familiar to you. Most likely, at some point in time, you have received technical support from your company’s IT team and they solved your problem quickly over the distance…
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How To Improve the IT Services of Your Business This year’s Service Desk & IT Support Show (SITS) is just around the corner. It is a key event for professionals and businesses operating in the field of IT services and an innovative place where new tech trends for the Service Desk are being discussed. Over…
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Employee Spotlight: Simone Rothmund, Team Lead Customer Success Customer Success, Customer Care, and Customer Support – There are many terms that come up again and again when it comes to customer services, and they often cause confusion. What do they mean and what are the exact differences? Simone Rothmund has built up the Customer Success…
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October 20, 2022
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By Stephanie Graebel 