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How Customer Expectations Change the Service We Need to Provide Interacting with customers can be a challenge. Problems need to be solved asap and long waiting times have become unacceptable. If you sell a product or service, you will most likely have a customer support team in place that assists customers with questions and problems….
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How Tech Trends Influence the World of Customer Service Digitization has become more important than ever. New technology trends shape the domain of customer support and their deployment can make quite a difference between average and great customer service. While some tech trends are here to stay, others might soon be outpaced and overrun by…
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The Art of Customer Centricity Offering software products and services always comes with the responsibility to provide great onboarding and support towards customers. Technology companies have different approaches to customer support, but all of them have the same goals: To serve their customers in the best possible way, and to provide the best possible help….
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October 20, 2022
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By Lisa Placa 