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How To Improve the IT Services of Your Business This year’s Service Desk & IT Support Show (SITS) is just around the corner. It is a key event for professionals and businesses operating in the field of IT services and an innovative place where new tech trends for the Service Desk are being discussed. Over…
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Employee Spotlight: Simone Rothmund, Team Lead Customer Success Customer Success, Customer Care, and Customer Support – There are many terms that come up again and again when it comes to customer services, and they often cause confusion. What do they mean and what are the exact differences? Simone Rothmund has built up the Customer Success…
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How Customer Expectations Change the Service We Need to Provide Interacting with customers can be a challenge. Problems need to be solved asap and long waiting times have become unacceptable. If you sell a product or service, you will most likely have a customer support team in place that assists customers with questions and problems….
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October 20, 2022
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By Stephanie Graebel 